This week’s thought leader is Chuck Schaeffer. In case you don’t know, Chuck is the founder and Chairman of Aplicor, a global software publisher of on-demand CRM and ERP cloud computing business applications designed for global middle market organizations. He’s a serial entrepreneur having started and run successful consulting companies in the SAP, Microsoft and Oracle partner channels so we value his insights and comments on today’s hot topics. For example, Chuck thinks Salesforce.com set a bar when it established trust.salesforce.com and wonders why others have not jumped into this approach to establishing customer intimacy. Good question. For the whole interview click here.