Twitter in a Teapot

Posted: February 18, 2011 in CRM
Tags: , , , ,

Have you heard about Klout.com?  I bet you have because the Twittersphere did what it does best when friend Esteban Kolsky brought our attention to an article in the Boston Globe about social scoring upstarts Klout.com and PeerIndex.net in Friday morning’s edition (“Ascent of the social-media climbers”).

Kudos to Kolsky who lives in the Rockies and was up early and reading the feeds from eastern papers, I guess.

According to the article these and other social scoring sites do for your personality what Faire-Isaac did for your mortgage.  The secret sauce is a set of algorithms that develop a score based on a 100 scale to determine what a big swinging er, twitterer, you are.  Number of followers, people you follow, your networks, lists re-tweets etc. go into a grinder an out pops your score.

The upshot?  Hard to say, Kolsky calls it a caste system, I say it’s anti-democratic.  It has to be a cast system because it imposes a hierarchy on a random population.  Any population will provide you with a Bell Curve of any attribute.

People will try to game a system when they don’t like being in the fat middle of the curve.  Everyone would rather be out on the long tail but that is, by definition, not possible.  Some people will be out there but most will still be in the middle because the harder we all try the more the curve simply shifts to the right.  The only significant casualty might be the left long tail, which we will see to scrunch up like it is being pushed into an imaginary wall.

The article suggests that vendors might offer preferential services or promotions to people with, and I hate writing this, Klout as in high Klout scores, almost as a defensive measure.  You might be happy to risk upsetting someone with a Klout score of, say 45, but you would go way out of your way to avoid ruffling the feathers of a person who scores an 80 or 90.  I can see a discussion between a boss and an employee: “I know he has a 90 but the 45 was here first!”  L – O – L!  Sheesh!

Imagine providing your Twitter handle as a regular part of filling out an online form or registering at a hotel and you have all the makings of a caste system.  A whole industry may be dawning or perhaps publicists will need to develop one more skill — finding ways to up a client’s Klout score.  Heck, I bet they already do it.  Reminds me of high school.

In business, much the same would hold.  A company’s Klout score could be a powerful marketing edge but this isn’t new.  If you’re a regular reader of this space you know that on a “busman’s holiday” I once tried to gauge the negative rankings of a variety of companies and non-profits.  The idea was to perform a Google search on “company name-sucks”.  The simple searches turned up a lot of interesting data and while not really scientific enough to rely on, let me just say I wouldn’t ever want to be an oil company or even be compared to one.  But at least that methodology gets some data into play — people have to provide reasons for their negative analysis which they do through blogs or other postings that are usually specific.  And, no surprise, every company has its detractors.  What to do?

At the end of the day, a Klout score measures a certain kind of behavior.  Like a credit score, which measures promptness at bill paying and personal debt — valuable things to know in evaluating credit worthiness — a Klout score measures a very different kind of behavior and it might not be relevant.

To me, a Klout score simply measurs a person’s extrovertedness.  About a quarter of the population can be classified as introverts.  Introverts are not necessarily shy, they simply keep their own counsel and need camaraderie less.  I bet they rely on social networking less, too.  That’s about the same portion of the population that is left-handed.  But we don’t score left-handedness unless we have a radar gun and go to spring training, but I digress.

This reminds me of an excellent article by Malcolm Gladwell in his book, “What the Dog Saw”.  The article, “Late Bloomers”, compares the careers of Picasso, a boy genius, and Cezanne, an artist who didn’t hit his stride until much later in life.  Each produced great art.  The subtitle tells the whole story — “Why do we equate genius with precocity?”

Why indeed?

Comments
  1. […] This post was mentioned on Twitter by Tweet CRM and studentforce, John Kanarowski. John Kanarowski said: Twitter in a Teapot: Have you heard about Klout.com?  I bet you have because the Twittersphere did what it … http://bit.ly/gw2KHP #CRM […]

  2. cfulbright says:

    Klout scores seem to be almost entirely based on Twitter usage. If you’re not a Twit – as I’m not, please forgive me – you will have very low Klout. I have a 12 Klout score, though I have over a thousand LinkedIn connections and would like to think I have a higher profile than this.

    Silly site, in my opinion.

  3. Brad Fallon says:

    Klout score is still something of a blunt instrument, without enough knowledge about the people it is ranking to make it a must-have of the “reputation graph”.

  4. invoc says:

    Klout seems to be forcing the concept of influence. A good social crm strategy at a company wouldn’t look at Klout but would understand more important influence measures. I guess if Klout was trusted enough, they could move into that type of role, but, for example, it’s a different thing for someone to get on Twitter and say “I just bought a pair of Jeans at X store, great deal” and have other people go check it out, than for someone to post a link and have a bunch of people looking for content re-tweet it. My prediction would be that the less sophisticated companies might use Klout, to their own detriment.

    @andrewbschultz
    http://andrewbschultz.com

  5. […] influence on Twitter and Facebook (if a user’s Facebook account connects to Twitter). Both Denis Pombriant and Jeremiah Owyang wrote blog articles about Klout, and both had a negative shade to their […]

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