Make Your Business Resilient

Welcome back to the discussion. At the top of my list is the idea of resiliency, which I consider a more practical form of sustainability for business.  We are now encountering a wave of sustainability-oriented ideas in the popular culture.  Forty miles per gallon is the new thirty, someone said and I have seen or [...]

The Shortest Distance

Forrester Research has been heating up the marketplace lately with a string of interesting reports and forecasts that impact CRM and the front office generally.  One that I saw, “Capitalizing on Live Video Chat” by Diane Clarkson, August 23, 2011 talks about the bright future of using video rather than text (obviously) chat in sales, [...]

Stoking the social revolution

There’s a huge difference between the enterprise world and the social media community.  While there are many signs of life on the social side, the rank and file global one thousand seem for the most part to be clueless.  That’s not an indictment, just a statement of fact and maybe opportunity. At the Enterprise 2.0 [...]

Can I have your phone number too?

I trade business cards like I traded baseball cards before the designated hitter and division play.  So I get to see the broad diversity in how people arrange their information for public consumption. There isn’t much under the sun that you can do differently with cards these days and for many companies — like mine [...]

Benioff’s Vision

One of the more revealing things I heard from Marc Benioff at Cloudforce 2011 in New York last week was his idea about how his company will continue to build out its product line.  Marc’s never been super secretive about his general direction though product specifics have always been closely kept.  But in our conversation, [...]

New Thought Leader Interview

This week we profile one of the less well known pioneers of the social revolution, Diane Hessan, CEO of Communispace.  From the beginning Communispace took a different path from conventional social vendors.  Rather than using community as an opportunity to broadcast information, Commuinspace led a revolution in listening to customers.  Listening to customers is underrated [...]

Social, Analytics and Mobility Will Drive CRM Rewrite

“Call rewrite!”  That’s what they said in the olden days on movie sets when the script needed doctoring.  It’s also what the technology industry metaphorically does about every ten years.  We rewrite much of what we’ve been relying on for information processing because the accumulation of new technologies over the previous decade has made our [...]

The CEO is the Decider

“… organizations are becoming more social but perhaps the right application hasn’t come along yet to enable a CEO to be more social in a professional setting.”

SAS Unveils New Analytics Apps

It’s often hard to maintain high visibility in the marketplace if you happen to be a private company and for good reason.  Private companies tend to be small and they often do not attract the attention of the financial press precisely because the financial press thrives on the transparency and numbers that small companies prefer [...]

Completing the Loop

Bob Warfield does a great job of summarizing “The Eight Flavors of Social” in his post from October 19 . While I don’t disagree with Bob on these eight popular forms of social media, I might wish to offer an alternative to it or perhaps something that builds on this foundation. To me social media [...]