Microsoft’s Online Introduction

Microsoft did some smart things last week when it announced its Dynamics CRM Online service.  Most of the headlines will focus on the teaser rate or introductory pricing of only $34 per seat-month for 12 months.  Until June, users of Oracle CRM On-Demand and Salesforce who switch will have an added inducement of up to [...]

Context is often missing for new technology

One of the frustrations of new technology is that quite often even the vendor lacks a coherent understanding of an innovation’s business context.  Too often we receive a new product category and the best we can say about it is that it is “cool.”  This should not be surprising because that’s what early adopters are [...]

New Beagle White Paper

This paper takes a different look at the application of Web 2.0 techniques to SFA and shows how you can capture important intellectual property about your sales business process.  Using Salesforce.com’s Sales Cloud as an example, the paper reviews how any sales organization can benefit.  Download here FREE!

Forecasting the year ahead

Am I kidding me?  Forecasting the year ahead?  Sheesh! One of the reasons the task I set for myself is so daunting this year is that I believe we are in a massive transition state that affects the whole economy, CRM included.  I think Tom Friedman got it right in version 2.0 of his “Hot, [...]

Sage Insights Observations

A lot happened at Insights, the Sage partner meeting held in Nashville earlier this month, though not necessarily at the press release level.  I was there and got a sense of change happening.  It was the first anniversary of new CEO Sue Swenson coming on board and our first opportunity to see the imprint she [...]

A Billion Kudos

Ten years ago Benioff, Parker Harris and a small group of determined San Francisco technology mavens and executives founded the company on the premise that the world ought to move to on-demand computing.