CRM Idol Is Here

This is a good idea. A bunch of independent analysts led by ring leader Paul Greenberg have launched a competition of sorts aimed at the front office market.  Paulie launched an effort that plays a riff on American Idol, which he calls, appropriately enough, CRM Idol. The object of the competition like the show is [...]

The wisdom of analysts

This is an interesting week with three shows on my docket — SAS Users Group in Seattle, SugarCon and NetSuite in San Francisco.  Much flying, too many hotels and lots of blog posts. I like this part of the job, it’s where I get out to see many people of diverse backgrounds and I always [...]

Can You do Social without Technology?

There’s a huge discussion raging on the Internet started by a provocative question from Bob Thompson.  Can you do Social CRM without social media/networks? The question came to me via Paul Greenberg’s blog and I find it curious that I am not in agreement with much of the discussion or, more to the point, I [...]

CRM @ C

Finally, Paul Greenberg’s new edition of CRM at the Speed of Light hit the streets last week and with it my description of him as our Walt Whitman remains in tact.  To promote the continuing franchise the fourth edition’s cover has the same design as the third edition but with a different color scheme.  But [...]

Get a horse

Get a horse! That’s what snide carriage riders would say when passing one of those new fangled automobiles broken down by the side of the road. That was many years ago and despite the catcalls it was the buggy whip that was retired as the car became king. The history of technology is littered with [...]