All the Interest in Pinterest

With the Facebook IPO just around the corner some people have started wondering if a “Facebook killer” might be lurking in the bushes and the new photo sharing website Pinterest has become the new darling.  Well, maybe. I got a message from an industry watcher today, Kenneth Wisnefski, social media expert and founder / CEO [...]

Mobility’s Future Seen in Instagram Acquisition

CRM vendors that have wondered about the necessity of porting their applications to the small screen (i.e. mobile) should take note of last week’s acquisition of Instagram by Facebook. Instagram is the tip of a big iceberg and is perhaps a signal of yet another disruption in a disruption prone industry.  It represents a big [...]

Google’s Woes and the Right to Be Pixilated

Just as Ayn Rand’s economics is fictional, so is Big Brother.

The Cyber Savannah

Peter C. Whybrow, M.D., is a neuro-psychiatrist and director of the Semel Institute for Neuorscience and Human Behavior at UCLA, or at least he was when he published American Mania: When More Is Not Enough in 2005.  In the book he quotes numerous economic thinkers and writers from the last 300 years including Adam Smith [...]

Adult supervision takes a powder

“Day-to-day adult supervision is no longer needed.” So wrote Eric Schmidt CEO of Google, one of the most successful digital economy companies ever, in a Tweet today.  When he was brought in by the founders, Larry Page and Sergey Brin to run things in 2001, Schmidt acquired that moniker in part because the founders were [...]

Curiouser and Curiouser

Facebook got more visits than any other web property in 2010 according to an article in Computerworld.  Hitwise, an Internet analytics firm said that between January and November 2010 Google, which had the top spot in 2009 slipped to second with 7.19% of all visits compared with Facebook’s 8.93% share. Also, for a snapshot in [...]

Facebook Adds Email

this innovation in social media is simply a new solution looking for a problem to solve…Facebook and Zuckerberg have proven adept at this so it’s likely prudent to reserve judgment.

The CEO is the Decider

“… organizations are becoming more social but perhaps the right application hasn’t come along yet to enable a CEO to be more social in a professional setting.”

The Face of Facebook

The Face of Facebook There’s an interesting article in the September 20 issue of The New Yorker on Mark Zuckerberg, CEO and founder of Facebook.  Written by Jose Antonio Vargas it is a synopsis of a short life that includes a partial Harvard education — Zuckerberg dropped out a la Gates to run Facebook — [...]

Experience is in the eye of the beholder

Last week in New York, I began some field research in social CRM that will result in a longer paper later this fall. One of the things that interested me was the level of frustration and, well, anger that some customers have for some of their vendors. It’s a mixed bag, really — some people [...]