Building Your Corporate Legacy

Yammer announced an impressive $85 million financing last week.  You can get the details here http://mwne.ws/wp4GtZ . You might already know that Yammer provides enterprise social networks, the kind of collaborative spaces that enable employees to “swarm” on issues to achieve resolution or deal with a customer issue for instance.  Yammer claims that more than [...]

Data Privacy Explored

Data privacy expert and attorney, Cameron Shilling, explains how it all works on our home page http://beagleresearch.com/.

Is Collaboration Worth It? Yup!

Someone recently asked me why collaboration is important in the enterprise.  To be specific, they were asking about the kind of collaboration that products like Yammer and Chatter enable.  This collaboration consists of enabling people to share thoughts, ideas and micro news bits in a social context without the usual institutional overhead of email or [...]

Benioff’s Vision

One of the more revealing things I heard from Marc Benioff at Cloudforce 2011 in New York last week was his idea about how his company will continue to build out its product line.  Marc’s never been super secretive about his general direction though product specifics have always been closely kept.  But in our conversation, [...]

Brad Wilson, Exclusive Thought Leader Interview

Brad Wilson is the general manager of Microsoft CRM for the Product Management Group at Microsoft Corp. (I know that sounds redundant, but it isn’t).  He was kind enough to sit down with us a couple of weeks ago to talk about Microsoft CRM and its future both as a major product line for his [...]

SAP @ CeBIT and Sales OnDemand

With the introduction of Sales OnDemand at CeBIT today, SAP has made plain its strategy for moving its customers to the cloud or whatever you want to call it.  SAP is fundamentally offering a hybrid strategy that enables its customers to dip a toe in the water and migrate over time.  Most major vendors with [...]

Chatter is 2010’s Signal Event

Well that was interesting, 2010 that is.  When I started doing a year in review column there was an emphasis on quantifying accomplishments—tangible things that somehow added up to the year in review.  But with the economy still lurching and not many major accomplishments, I thought I’d try something different this year. Rather than attempting [...]

Anticipating Dreamforce

Dreamforce, Salesforce.com’s annual user meeting and thought leadership confab, is two weeks away and the anticipation for this event is palpable.  In a tough economy people are looking for the company to do some magic and lift our spirits. The company did a smart thing by turning on its new collaboration product, Chatter, for any [...]

The CEO is the Decider

“… organizations are becoming more social but perhaps the right application hasn’t come along yet to enable a CEO to be more social in a professional setting.”

The Case for Massive Collaboration

Sometimes I feel like we’re stuck in the weeds with Social CRM.  Hopefully I will get a lot of mail for this, LOL! No, really.  Sometimes I feel like we’re missing the bigger point of social CRM because we’re spending so many brain cells focusing on the technology and not so much on what it [...]