Revving up Revenue

The long recession and the rise of social CRM were not simply co-incidental.  I believe they happened together.  That’s not to say that social CRM happened for some cosmic reason, I neither subscribe to the belief that all things happen for a reason nor do I believe I am qualified to hold forth beyond what [...]

Tablets, CRM and more

Tablet vendors at the recently concluded Consumer Electronics Show (CES) in Las Vegas had a coming out party.  Driven by the wild success of the iPad, they introduced something like eighty — that’s 8-0h my goodness — tablet PCs to the world.  Now, by itself that’s significant, especially for CRM, and something hard to miss [...]

Sustainability and CRM

Using emerging technologies to foster more sustainable front office business processes. Sustainability might be the next big thing in CRM.  I’m betting it is and Beagle Research is initiating an award for sustainability in CRM.  Today.  Now. Everywhere we look we see not just an industry but also a civilization straining under the demands of [...]

Cloud9 and Jim Dickey entertain sales enthusiasts in Boston

I was a guest in the audience yesterday when Cloud9 Analytics came to Boston to meet with customers and talk about the releases that will be part of their offerings later this year.  The presentation lasted a bit over an hour and included presentation of new sales management data by Jim Dickey of CSO Insights [...]

Necessity and change

There is opportunity in adversity, I have been told, and I happen to believe it.  Since adversity is unpleasant it is sometimes hard to look close enough to find the silver lining, but if we can get over the unpleasantness we might be able to prosper.  I have been reading and writing about the economic [...]