CRM Magazine/destinationCRM.com
CRMBuyer
ForecastingClouds
InSide CRM
SearchCRM
Animal Spirits
Butterfly Economics, Paul Ormerod
Competing on Analytics: The New Science of Winning
Crowdsourcing
Dealing with Darwin, Geoffrey Moore
Hello, Ladies! Dispatches from the Social CRM Frontier
Origin of Wealth: Evolution, Complexity, and the Radical Remaking of Economics
Strategy and the Fat Smoker
The Black Swan
The Wisdom of Crowds
Twitter
You really have to read the last three posts backward. I was trying to make a point about leveraging Internet technology to connect people and save time and money over conventional business processes that involve face-to-face meetings. It’s very hard to make this claim, but this is about as close as I have ever been to being in a moment when a lot of things changed all at once. Check out this thread.
Salesforce’s second PR of the day is a wonderful slap upside of the head. In case you doubted the importance of the support cloud announcement, the good people at Change.gov—Barack Obama’s tell-me-what-you-think-is most-important citizen feedback site just announced that they are using Salesforce CRM Ideas to collect citizen feedback. Not bad for a product that will be announced in three hours.
[...] from last week. For that matter, consider Josh Weinberger’s recent post on our own blog. Or Denis Pombriant’s usual excellence. Put them all together, add whatever you’ve been reading elsewhere, and you’ll see a [...]